By placing an order, the customer approves ArkatzStore terms of purchase and accepts that there is a responsibility for payment with the purchase.

The orders will be placed online via the website as we do not have a physical store. Customers under the age of 18 must have permission from their legal guardian before the purchase is done. A minor that orders without their legal guardian's consent is not bound to the purchase but will be held financially responsible for ArkatzStore costs. The legal guardians have the ultimate responsibility for minors. Orders that are placed without consent in another person's name will be reported. The prices in the web store and any eventual offers will be valid for as long as the items are in stock and until further notice. We reserve a disclaimer for any eventual errors or written mistakes. These terms of purchase are applicable as long as they are in no way conflicting with French, or any other adjacent, law.

 

Cancellations

The customer has the right to cancel a made on demand order before it has been added to the production queue of printing or molding. We have already spent some resources at this step, to fulfill your order. Only partial refunds available from this stage. Usually we are ready to accept any cancellations in 1-3 days after the purchase, with a possible exclusions. Made a mistake or changed your mind? 

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Once an order has been sent to be packaged after you have placed it, it is not possible to cancel it but instead, you will have to return the order according to the return policy terms.

If you get in touch before the order has been sent out for packaging, we can cancel/change your order.
Cancellations must be made via email to arkatz3d@gmail.com
 

Price changes

We reserve the right to change prices without previous notification, for example in the case of major changes in exchange rates. Products that are stocked are always delivered at the confirmed price and if it should change between the placement of the order and its delivery, the price at the time when the order was placed will be the valid one. For products that are not in stock at the time of the order the price that was confirmed at the time of its placement will be valid, except for the manufacturer has adjusted the prices or other circumstances.
 

Delivery

Confirmed orders of items in stock that have been made before 3 p.m. are normally expedited in 1-3 working days.

Some orders normally have a longer delivery time if they were not to choose Express delivery, as some countries doesn't have this option. Delays may occur in case of an increased workload as can be the case during, for example, Christmas, Valentines Day, etc. Shipping is not done with a guaranteed time of delivery. If we cannot deliver an item within the promised time (25 business days) the customer has the right to cancel the purchase and return their order to us according to the terms of the Open Purchase period (60 days). In the case of purchases of out-of-stock or pre-ordered items, information about the maximal time of delivery cannot be made as it is out of our control.

We will send the order as soon as the products get back in stock.
 

Shipping

Deliveries for private individuals will normally be done through FedEx Express, Global mail/DPD or DHL Express depending on weight and size, and the specific shipping country. The order will remain at the place of delivery for 14 days. Consignments that have not been collected/wrong address will be charged a service fee for the shipping and administration costs (this can vary in different countries).
 

Transportation damages

Always check your delivery when you collect it. If the goods seem damaged, you should always unpack it and check the ordered items. If the goods have been damaged because of transportation (physical damage of the items) the customer should immediately contact the logistics partner that you have chosen and file a complaint. After this is done, contact ArkatzStore via email (Arkatz3d@gmail.com) and declare the order ID, as well as the tracking number so that we are made aware of the incident.
 

Support

In case you find you have a problem, for example, that the item is not working and such, we offer a first-rate support service. You can reach us easily via arkatz3d@gmail.com just supply us with your order-ID and your issue and we will help you as soon as we can. We always try to help our customers solving any problems that you have or that may be experiencing.
 

Complaints

If it turns out that you have a problem with your goods, we initially need an error report that demonstrates/explains what specific issues you have with your item/product. You will send your report to us via email at arkatz3d@gmail.com. You must be as detailed as possible so that we can make a thorough evaluation. Please observe that for warranties and complaints the following are not approved: returns that turn out to not be faulty, problems that have been created through faulty handling/usage, returns that do not have a sufficient error description if the goods lack or have insufficient packaging, as well as returns that for other reasons are not approved by ArkatzStore. If the returned item is not approved, it will be sent back to the sender or kept for further actions such as costs and any other eventual expenses. The customer is responsible for the product until it has been received by ArkatzStore.
 

Returns

For all kinds of returns (for example warranty/purchase on approval/complaints/changes) you as a customer must first contact our customer service via email (arkatz3d@gmail.com) to receive instructions for returns as well as register your case of return. For items that have been sent to ArkatzStore without first being reported no responsibility will be taken. The instructions for returning the item will be received after the complaint has been made.

We do not offer any return labels for the returns of the order you have purchased.
 

15 days Open Purchase

We offer a 15-day Open Purchase period which is valid for private customers. During the open purchase period, you may check your products in the required manner to certify that it complies with its description and properties.

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- Open Purchase is only valid if the product is kept in an unaltered condition.

- Open Purchase is not valid for products that fall within the range of hygiene items such as in-ear headphones or other articles of hygiene.

- Open Purchase is not valid for items that have been custom made or modified according to the wishes of the customer (changed skates or modifications). You may not break the seal of software that belongs to hardware (for example device drives or games/codes that come with the product). In these cases, the Open Purchase period is not valid. In case of the return of an item, it must be complete, with all its accessories. The original packaging must remain intact. The customer is responsible for the shipping fees of a return and will not be compensated for the shipping or other expenses to do with the order. The refund of the product's value will normally be made within 1-2 weeks from the day ArkatzStore receives it. ArkatzStore has the right to make a reduction if the product has been depreciated. ArkatzStore will refrain from making such a reduction if the product is returned in its essential original condition.

Open Purchase does not apply to businesses.

Warranties are not valid for products that have been mishandled or in any other way not used in the correct manner. This means that for your product to fall under the warranty or complaints it must be because of a manufacturer's fault or original defect and not because of mishandling, accidents, or wear and tear. If the product has a manufacturer's/original defect that ArkatzStore is responsible for, we will undertake corrections of the defect in the form of reparations, re-deliveries, or, in some cases, sending spare parts for the customer to repair the product. We can also offer the value of the item as a credit if we cannot offer an exchange item so you can purchase something else from ArkatzStore. Monetary refunds will only be made 60 days within the time you received the item if it falls under the warranty. Further customer rights can be invoked from the respective manufacturer from the receiving buyer's cases.
 

Other Conditions

If you wanna get more information about your purchase you can contact us at arkatz3d@gmail.com for more information. We reserve the right to change/update these terms over time.